Jones & Bartlett Learning Health Blog

    Are Students Our Customers?

    Posted by sharonb on Dec 1, 2014 7:00:19 AM

    Ask a faculty member about how the customers are doing in her course and you are likely to receive the following responses: confusion, disbelief, and annoyance. Much like waving a red flag at a bull, calling students customers in front of faculty can induce raised voices and anger. Often when this term is used, faculty members will expound on student entitlement and demands for unearned grades. In their minds, student expectations have outstripped reality in higher education. Sometimes it can be difficult to step back and recall our own educational choices.

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    Topics: administration, health administration, Health Administration, health care management, Sharon B. Buchbinder, Sharon Buchbinder Blog, students as customers

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