By Sharon Buchbinder, RN, PhD
Author of Introduction to Health Care Management, 3rd Edition
Once upon a time, before computers, Internet, email, and texting, there was something known as the “letter.” This ancient form of communication provided people who did not live near one another the opportunity to share news and feelings. When I was a child <cough, cough> a hundred years ago, I had a pen pal. We sent letters back and forth, each trying to outdo the other with our creativity. Now those letters and postage stamps have been replaced with OMG! ROFL! TTYL! and unlimited data plans for all household members with opposable thumbs.